Creating my gameface when adjusting the image, the image doesnt load
When I am creating my gameface and i try to adjust the image, the image doesnt load.. Please help!
Forum Discussion
EA_Barry
Community Manager
Community ManagerWe are seeing this issue with Game Face currently, just skip this step and go on to place the green facial markers. If your image is not oriented correctly, you can come back to this step to flip horizontally or vertically. Note: 90 degree rotation is not available. If your image is off center by too much or you need 90 degree rotation, you may need to re-take the picture.
It's now February 2020 and this is evidently still an issue. I am unable to adjust the side image as it won't display in the box and it's not possible to skip this stage without that image being loaded, the "next" box is greyed out...
- EA_Blueberry
Community Admin
@adam_negat442
Are you trying to upload a picture of yourself or something else you've downloaded online?
Have you tried resizing the image, clearing the browser's cache, or tried a different browser?
Errors are bound to happen with this service for users when they're trying to upload all sorts of images from different types of browsers that could have different settings, plugins, and so forth. There was a recent issue with the service impacting a lot of users which the team identified. So far, we're not seeing the type of volume we had before to indicate an issue but rather standard technical troubleshooting issues that arise when user are trying to upload various images that might not be compatible or can be worked out through troubleshooting.
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