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matteoeatsfood's avatar
matteoeatsfood
5 months ago
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Ea link to ps4

Im trying to play online ufc4 but it is telling me to reset my password everytime I log on but everytime I go to reset my password it says my account does not exist even though it does, I’ve  waited the 90mins and tried again but still nothing 

  • EA_Pythia's avatar
    EA_Pythia
    5 months ago

    @matteoeatsfood,

    if it says that the PSN account is linked to a disabled account, that most likely means that you've previously had an EA account, which is now disabled due to inactivity. I would suggest trying to find the EA account - it might be linked to another/an old email. If you can't find it yourself, I suggest contacting EA Support, who have access to account information and might be able to help you find the disabled account.

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  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hello @matteoeatsfood,

    can you send in a picture of the exact message?

    Are you sending the reset email to the right email, which is connected to the account? 

  • matteoeatsfood's avatar
    matteoeatsfood
    5 months ago

    i am new to EA and just bought EA play to get ufc 4 so I made an account but it says my ps4 is already linked to a disabled account so when I reset my password nothing happens and when I try to link my account on EA it says it’s linked to *****@disabled.ea.com or something like that..

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    5 months ago

    @matteoeatsfood,

    if it says that the PSN account is linked to a disabled account, that most likely means that you've previously had an EA account, which is now disabled due to inactivity. I would suggest trying to find the EA account - it might be linked to another/an old email. If you can't find it yourself, I suggest contacting EA Support, who have access to account information and might be able to help you find the disabled account.

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