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NLJasmin's avatar
5 years ago
Solved

Game crashing - UFC4 - XBOX One

Hi all,

Two weeks ago I received the game UFC4 for XBOX one. I have played the game on 24 september without any problems. Now (4 october) the game keeps crashing. Is this problem formiliar at EA sports? 

I have tried the following option:

- Put the Xbox off and remove the PSU for 20 seconds.

- Removed the game from the XBOX and a new instal.

- Internetconnection is OK (troubleshoot from XBOX).

I have a video from the crash but this report says: “Unsupported extension type” 

Hopefully that someone can help me (or that I have to be patient for an update).

Gamertag: Mr Jasmin

Based: Amsterdam, The Netherlands 

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @NLJasmin 

    A couple of things to try:

    Use Google Public DNS - https://developers.google.com/speed/public-dns/docs/using

    Restarting from the Guide:

    1. Press the Xbox button 
    2. Move right to the System Tab 
    3. Scroll down and select Restart Console  
    4. Confirm by selecting Restart button. 

    Let us know if either of these troubleshooting steps helps you, thanks.

  • Hi Barry,

    The reboot from the XBOX worked.

    After the reboot I could do a update from the game. 
    Before the reboot I searched for an update but there were no updates available.

    Thanks for your quick reply! 

    Greetings,

    Jesse

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