Game Face Not Working - Error on Upload
For the past few hours, I've tried to create and upload my face to Game Face, being able to make it through all the steps flawlessly... until the upload step, where I am met with this error:
"There was an error uploading your photos and generating your Game Face. Please try again."
Well, I have tried again, dozens of times, in multiple browsers – Safari, Chrome, and Firefox, and they all feed me this error at the same step.
My pictures were originally 1080x720, and even if I reduce their size to 810x540 (as other forums addressing this error have suggested), it still gives me the error.
When I clear my cache (as other forums addressing this error have suggested), it still gives me this error.
What am I doing wrong!?
Upon further investigation, I have discovered that apparently this tool has been broken since 2017 and many people face the same error as I am facing!!!!
Can you try saving the photo under a different format (JPEG)? From that photo it looks like it's meeting all the basic requirements with background and lighting. You could always try taking the picture slightly further away to see if that helps.
