GameFace

I've tried uploading a Game face for UFC 2 several times. My pictures (front and side) show up and I'm able to complete steps 1-3 no problem. However, every time I get to Step 4: Position the Facial Markers the load screen won't go away. THIS IS SO FRUSTRATING!!!!!!! I can't find any answers to this problem on EA's site or anywhere! I've used Firefox and Google Chrome, and both meet the required specifications as listed by EA. I've attached a picture of the screen I keep getting if that helps. How do I get to the next step and get this dumb load screen out of here?!?!?!?!

11 Replies

EA_Barry
Community Manager
9 years ago
@snigolian43

Do you happen to be using a very high resolution monitor?

If so, can you try changing the browser zoom and let us know if that helps you, thanks.
Anonymous
9 years ago
Approved
@EA_Barry Tried zooming in and out on multiple browsers and still got the same load screen that refused to load- the problem persists.
EA_Barry
Community Manager
9 years ago
@snigolian43

Does your system and images meet the following requirements?

Minimum size: 480 by 480 px

Maximum size: 4096 by 4096 px

Format: JPEG or PNG

Maximum file size: 10 MB
Anonymous
9 years ago
Approved
@EA_Barry Yes, everything meets those requirements
Anonymous
9 years ago
Approved
Hello,

I am trying to make a new game face on the website. I am able to upload the images and manipulate them, however when it comes to positioning the facial markers, the page wont load. I have tried letting it load for what seems like hours, but to no avail. I have downloaded the latest Unity Web player, am using Firefox 50.1.0 with default settings. Thanks for the help.
EA_Barry
Community Manager
9 years ago
@snigolian43

Hmmm, in Firefox, do you have any plug-ins that are set to Never Activate?

Firefox menu -> add-ons -> Plug-ins
Anonymous
9 years ago
Approved
@EA_Barry No, all my plugins are on
EA_Barry
Community Manager
9 years ago
@snigolian43

Sorry, I should have asked this earlier, do you have your EA and gaming accounts linked per this article, you most likely do but just checking:

https://help.ea.com/en-us/help/faq/ea-sports-game-face-requirements-and-troubleshooting/
Anonymous
9 years ago
Approved
@EA_Barry Yes, my accounts are linked
Njjggggggg
5 years ago
@snigolian43why didn't ea reply after this? It's been three years and I am still having this problem for UFC 3; and there's no answer for it. EA has the worst customer support I've ever had to look for advice on, It's like they don't care about their game. Fix this error it's very annoying. Also is there a way to rate this garbage service?