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ssel13's avatar
ssel13
11 months ago
Solved

I cant access my old email adress

I cant varify my account because I have bo access to my old email adress
  • EA_Aljo's avatar
    EA_Aljo
    11 months ago

    Hi there, @ssel13 

    We're not able to help with account related issues over Answers HQ. An advisor will need to investigate this for you. To get in touch with one, please open a case here. Thank you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
11 months ago

Hi there, @ssel13 

We're not able to help with account related issues over Answers HQ. An advisor will need to investigate this for you. To get in touch with one, please open a case here. Thank you.

ssel13's avatar
ssel13
11 months ago

@EA_AljoI always get this answer. How many cases am i suppose to open??
There are no advisors who wanna help.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @ssel13 

    If you're unable to answer the verification questions, they won't be able to update the email. You have to verify you own the account before any changes can be made.

    • ssel13's avatar
      ssel13
      11 months ago

      But i cant access this email adress anymore because it doesnt exist anymore. You wanna tell i cant play anymore why did i even pay all that money it doesnt make any sense

      I used to olay like this over 10 years and now they want me to varify it. I would ea u are to late this email adress doesnt exist anymore and i cant even change it without acessing my old emal adress

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        11 months ago

        @ssel13 

        We're going to have to verify you own the account before making any changes to it. The best I can advise is to try to recall the answers to those questions. You're welcome to go through them again with an advisor.

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