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51 Replies
- EA_Blueberry3 years ago
Community Admin
@tokocasual10
I've seen that cause connectivity issues. Can you try changing it to a regular PSN picture, such as one of the default options they offer? - @EA_Blueberry ok I did this
- EA_Blueberry3 years ago
Community Admin
- EA_Blueberry3 years ago
Community Admin
@tokocasual10
Can you try these steps one more time and then attempt it?
If that doesn't work, try resetting your password at profile.ea.com.Reboot the power to the modem/router
- Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.
How to power cycle your PlayStation console
- Touch the power button on the front of the PS4/5 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 5 minutes. Launch the game.
- @EA_Blueberry It doesn't work
- EA_Blueberry3 years ago
Community Admin
@tokocasual10
What's your PSN ID?
When you go to profile.ea.com do you see your PSN ID under Connected Accounts/Connections? - @EA_Blueberry casual_tinplate0
- EA_Blueberry3 years ago
Community Admin
@tokocasual10
Are you able to connect if you try WiFi or an Ethernet cable? I don't see anything that restricts you from logging in. Are you able to connect under a different PSN ID to see if it's account related?