Input Lag - UFC 3 & 4

Hi Aljo,

I'll give it a try, never hurts to try to get to a solution 🙂  I'll keep you posted.

Thanks again.

@OAliTLH 

Sounds good. Just get back to me when you can. You're also always welcome to contact our support. I'm going to be out the next couple of days so if you want to do that, try messaging  @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks! 

Hi,

So to continue with this saga...

I had my ISP tech came out and ran a series of tests on my Xfinity leased modem: https://www.xfinity.com/support/articles/broadband-gateways-userguides

The tests were very fast.  The lowest speed download was 980Mbs and the lowest upload was 25Mbs.  Latency was between 20 and 30ms.

When I test the network speed on Xbox, it's between 100ms and 148ms.  Why is this?

Thanks again.

@OAliTLH 

It sounds like your speed is fine so there must be another issue. Unfortunately, I don't have anything else to suggest other than replacing the equipment provided by your ISP. It's possible you'd see an improvement, but I can't guarantee that. Did you try playing over a mobile hotspot to see if there was a difference?

Hi,

What I've mentioned in the post is actually ruling out my ISP.  The speeds are exceptional and the latency from my ISP is also exceptional.

The problem is the game itself and it has to be somewhere between your servers.

I've ruled out everything else that I can physically do, NEW EVERYTHING.  

I've also done all of the steps recommended on the XBox Series X unit, from reinstalling the game (now over a dozen times) and all of the various settings.

The only suspect left is EA Servers.  Is there a way to test the latency on the servers that plays/house UFC 3?

Thanks.

@OAliTLH 

You haven't ruled out the equipment though. Without that, we can't say this has nothing to do with it. Regardless, we'll continue to watch for other reports of input lag, but at this time, we're not aware of anything on our end that would be causing this. You might be able to get some more suggestions from an advisor. 

Hi,

Which equipment are you referring to?  The ISP's modem or the XBox Series X itself?

I'm definitely looking to get an answer from an advisor.  How do I go about getting it?

Thanks for your help as always.

@OAliTLH 

I'm talking about the equipment from your ISP. Having your own modem and router often gives better performance. You also aren't paying your ISP to lease the equipment each month. Again, I am not guaranteeing this will help. You may want to look up your modem/router model to see if others have had connection trouble.

Hi Aljo,

Thanks for answering.  I want to clarify that my ISP's modem / router results are consistently around the following:

Xfinity:

Download Speeds: 800Mbs - 1200Mbs

Upload Speeds: 20Mbs - 35Mbs

Latency: 20ms to 30ms

I've literally disconnected my Xbox (when I get the results below) and tested my connection using my laptop with the same ethernet cable that's plugged into my XBox and got the same results above, but when testing using Xbox's speed of my console’s connection Test network speed & statistics, the results for latency are horrible (see below).

Xbox Series X:

Download Speeds: 800Mbs - 1200Mbs

Upload Speeds: 20Mbs - 35Mbs

Latency: 100ms to 130ms

Thanks

@OAliTLH 

I definitely get what you're saying, but it's also entirely possible your modem/router just doesn't handle the Xbox connection as well as other devices. Does your modem/router have a QoS? (Quality of Service) feature? If so, try enabling it. Otherwise, I'm very sorry, but I don't have any other suggestions other than trying different equipment. 

Hi,

Thanks again for trying to help.  The Xbox unit does have a QoS, which I've enabled, however, the modem itself doesn't.

I sincerely appreciate all you've done to try to help me out.  

If I ever find a resolution to this issue, I'll post it here for others to benefit.

Take care.

@OAliTLH 

You're very welcome. I'm sorry I couldn't get this resolved for you. You might want to do some research on modems and routers though. Especially, the one you're using. Others may have found ways to optimize it, but ISPs don't typically provide equipment that is good for gaming so it couldn't hurt to look in to it. Good luck and I hope to hear back if you find a solution!

Yes Sir.  I'm hearing you and now starting on getting a new Modem.  I just found out about some problematic issues with this Modem XB8.

I'll keep you all posted.

Thanks again.

@OAliTLH 

Sounds good! Just let me know when you have an update.

Don't know dude... If you know any thing about it also inform us, May be its other's problem too 🙂

Hi @EA_Aljo 

So I finally got around to getting a new modem from Motorola, DOCSIS 3.1 Modem + AX6000 Router 

https://www.motorola.com/us/mg8725-docsis-3-1-cable-modem-wifi-6-router/p

So I can now say, I've literally tried everything.  There must be some issue connecting with EA servers as the lag is simply horrible.  I realize it's an old game, but UFC 4 is lacking in sophistication, it's almost child-like 🙂

The lag is very bad in UFC 3.  Any other thing I can try?  To recap, I have replaced everything, now the modem and not using my ISP's modem.

I test with the SAME ethernet connection that is plugged into my XBOX One Elite using my laptop and the latency reads 23-50ms.  By the way I sent and got back from Microsoft for testing and it passed all tests.  On XBOX, the latency is over 100ms consistently.

Other players are able to punch me at warp speeds (sometimes 10 super fast punches while I can't even do a simply jab!!! That's just horrible.

Thanks
Omar

@OAliTLH

Where are you located? If you're in a more remote region that is far from our servers, you're going to have a worse connection. Otherwise, you've tried everything I can suggest. I would make sure the router settings are good. You should have QoS (Quality of Service) so make sure this is enabled and your console is prioritized. Also, are your ethernet cables old? They should be at least Cat6.