Forum Discussion

YyouMadBr05's avatar
YyouMadBr05
2 years ago
Solved

Missing DLC Content

Hello, I have an issue with my purchase UFC 4 Deluxe Edition through Xbox marketplace. I do not have access to all the content that it claims to be included; specifically: "UFC® 4 - Starter Bundle Va...
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @YyouMadBr05,

    Sorry to hear about the trouble you've had finding the rest of your content.

    We are not able to review your account details or make any changes on the forums, but I did want to double-check a couple things here.

    First off, this type of content is sometimes found under a different section of the shop.

    On your Xbox, can you search UFC 4, then choose Show All Add-Ons to see if the content appears in that section?

    If you're not seeing anything available there, you'll need to reach back out to support so they can take a closer look at your account.

    I'd definitely avoid opening multiple cases at the same time so they aren't mistakenly closed as duplicates of each other, but if all your cases are closed please try opening a new case again so the team can take a look at this.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @YyouMadBr05,

Sorry to hear about the trouble you've had finding the rest of your content.

We are not able to review your account details or make any changes on the forums, but I did want to double-check a couple things here.

First off, this type of content is sometimes found under a different section of the shop.

On your Xbox, can you search UFC 4, then choose Show All Add-Ons to see if the content appears in that section?

If you're not seeing anything available there, you'll need to reach back out to support so they can take a closer look at your account.

I'd definitely avoid opening multiple cases at the same time so they aren't mistakenly closed as duplicates of each other, but if all your cases are closed please try opening a new case again so the team can take a look at this.

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