Forum Discussion

3 years ago

Solved

Playing Online

Hi, when trying to play online i get a message that my login credentials have expired and i need to reset my password. Ive done this many times and still no luck. Happens on all EA games on my xbox.

EA_Aljo
3 years ago
Hi there, @cjuddevotes

I took a look at the account you're posting with. It doesn't have an Xbox gamertag linked to it so it's possible you're resetting the password for the wrong account. If you don't know the email for that account, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

5 Replies

EA_Aljo
Community Manager
3 years ago
Hi there, @cjuddevotes

I took a look at the account you're posting with. It doesn't have an Xbox gamertag linked to it so it's possible you're resetting the password for the wrong account. If you don't know the email for that account, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
Crowlster
3 years ago
@cjuddevotes I’m having the same problem. What did you figure out for a fix?
05048e048698fbb
3 years ago
test
EA_Aljo
Community Manager
3 years ago
@Crowlster

Try going to profile.ea.com and reset your password. Let me know if that helps or not. Thanks!
Miagrace28
3 years ago
I have tried that and it doesn't work, it just keeps coming back up with please reset your password Your login credentials have expired after I have reset it many time