Re: Downloadable Content Still Locked in my UFC4 Deluxe Digital Edition For PS5

So I posted on here some time ago and my message was not responded to ,so I will post here again: I had purchased the Premium Starter Bundle, Fighter & Customization Bundle and the Bruce Lee Bundle DLC Packs and I haven't received any of the items from them. After I purchased the bundles, I went back into the PSN Store and noticed they all said unavailable after I had purchased them. I have tried reinstalling the game, moving the game data from my external hard drive to the PS4 Console, accessing the library and other possible solutions but nothing has worked. Any help would be greatly appreciated.

Saw your post, @ArikBelmont 

Thanks for responding. I am still checking with the team on this. A player also recently brought up Brock Lesnar isn't showing up on the PlayStation store despite in game it's saying he is so it's possible PlayStation took down the content. 

Yo,

I just purchased the Fury and Joshua pack so I couldn't constantly keep knocking out AJ after several restarts the content isn't showing in my game.

Hi @Steelord90 

Nice one for letting me know. 

Going see if I can get the content refunded then. 

I’m having a similar problem too. I purchased DLC through the PlayStation store, including 4600 UFC points. They won’t even start downloading because it says “Cannot find the application”. But I have no problem playing the game. I have the disc copy, not a digital one on my PS4. I do not have any external devices connected.  My PSN name is DarkhawkHWO

Also, if you attempt to go into the PS store directly from the game, you just get a blue screen with nothing on it. I clicked on the in game ad for Brock Lesnar and that’s what happened. 

@Darkhawkhwo 

Can you take a picture for me what the blue screen looks like?

Sure. It is attached here. However, after speaking to Sony customer service while trying to get a refund for the purchases, it turned out that somehow I had a European version of the game instead of a North American version. So anything from the PlayStation Store will not load on that version. So I guess my issue is resolved unless it happens again once I get the correct version of the game. 

Hey, @Darkhawkhwo 

Thank you for following up. That is definitely why the content wouldn't show up. PlayStation has regional locks for digital content so if you have a different regional version of the game that is why the DLC won't connect.

Please let us know if the issue persists if you end up getting the DLC for the correct region. 

Hi mate i purchased brock lesnar yesterday and still haven't received him i have tried restarting my PlayStation many times and still haven't received him can u help? 

@EA_Blueberry i paid for it using my ps wallet and i am on an American ps account 

I bought bruce lee, aj and tyson fury the same way and i have recieved them 

@EA_Blueberry can you please help me

Hey, UFC fans.

Thank you for letting us know about not receiving DLC for your accounts. We've raised this up to the team including the account details here to assist them in understanding why it's not showing up. When we receive further information on this we'll share it with you right here. If you have any concerns about the purchases made for your PlayStation account, please do not hesitate to reach out to PlayStation Support while we investigate this problem. 

I purchased the UFC4 Deluxe Edition with all DLC on PS4 some time last year. Only ever played it once. Decided to give it a go tonight and lo and behold Bruce Lee and Brock Lesnar are locked.

Restored licenses. They are still locked.

Checked store on PS App. Deluxe Edition is nowhere to be found. From the UFC 4 page I click on Add-Ons. For some reason it only says Brock Lesnar and Joshua whatever is purchased, and everything else says not purchased.

What in the ever-loving-DRM is going on with this?

PSN ID: DoobieDoctor5000

Please fix this. I would also appreciate an e-mail from support. I only found this thread while Googling the problem only to find that a throng of other people are experiencing similar issues. I just want what I paid for.