Re: Unable to Connect to EA Servers (ps5 digital)

Yea none of these steps worked

Thank you for coming back to update us, @Herbyy20 

I want to know if it's related to WiFi so we know how to troubleshoot this faster.

Is there any way you can use an ethernet cable and directly plug your console into the router so we can decide whether we need to consider opening up ports for your router's WiFi?

You said it's been doing it for a week. Did you make any changes to your network just prior to when it stopped working? 

Hey Herby, @Herbyy20 

I as well have had issues connecting to Madden and NBA2k Servers. Do you live in an apartment that has wifi provided? If so, I may have a solution for you. I discovered that my internet provider has a firewall set up that blocks me from connecting to Madden and 2k Servers (I can still play Call of Duty). 

My network provider informed me that if I provide them the "ports" required to access the servers, they can grant me access. If you live in a apartment/complex, I would recommend inquiring whether there is a firewall in place. THat is what worked for me, and I had to figure that out on my own.

I hope this helps.

I have had an Ethernet cable connected from my router to my ps5 with no change. My internet has never been changed and also got it checked out.

What are the ports?

Mahdei3752

My wife has been checked I got the ps5 disc version but my game is a voucher game and it won’t connect 

@984766dc977f5e00 

I noticed your forum name (your EA name) is a bunch of scrambled numbers and letters. Can you try logging into help.ea.com with the PlayStation credentials? Once you login with your credentials it should proceed to have you setup your EA name and should help connect you on your PS5. 

I have the same issue. I do all the things like restart the WiFi and other . But when I do turn down console and then start the game it works. Thank you for the advice and support 

Nie mogę wejść w ultimate team