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djslipperynewts's avatar
djslipperynewts
5 years ago
Solved

Stupid * ea cancled my account and all my stuff. Help with number contacts!

Wtf is wrong with ea i cant find any numbers or help from actual person. I can't get my ea data from apex back it randomly just stopped letting me logg into the game on Xbox and now I can't play it �...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    Hi, @djslipperynewts 

    Our EA Support teams can be reached via the options below:

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

    We can help troubleshoot on the forums, but we are limited on what we can do in regards to making any changes to account details or discussing specific account information due to security concerns. 

    I know that when servers suddenly go down, your rank may show up as zero or 1 for a brief moment of time but should return. Hopefully that was the case. If you can't login to your account though, I encourage you to contact our Support teams via the options above immediately so we can help get you back into the game ASAP.

    Let us know if you have any questions and sorry to hear about the frustrating experience. 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hi, @djslipperynewts 

Our EA Support teams can be reached via the options below:

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

We can help troubleshoot on the forums, but we are limited on what we can do in regards to making any changes to account details or discussing specific account information due to security concerns. 

I know that when servers suddenly go down, your rank may show up as zero or 1 for a brief moment of time but should return. Hopefully that was the case. If you can't login to your account though, I encourage you to contact our Support teams via the options above immediately so we can help get you back into the game ASAP.

Let us know if you have any questions and sorry to hear about the frustrating experience. 

  • Upgraieddd1492's avatar
    Upgraieddd1492
    5 years ago

    Hello @EA_Blueberry ,

    When I click the "Live-Support" link there is no reference to any form of chat or phone number to get help from a real person.  My account on Apex legends was wrongfully banned and I have submit a case.  It has been over 2 weeks and it simply says "in progress" with no reference to what that means.  I have been scouring the internet and EA website for a way to speak to a real human who can help, please advise.

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @Upgraieddd1492 

      Our Terms of Service team only correspond via email when they're done with the results of their investigation. If you want to talk to an Advisor to check the status of your case or inquire on the account, here are options below. If you contact our Support team at our Help site, select Manage My Account and do not select Banned account as the category or else you'll be routed for an email to the Terms of Service team.

      EA Help on Twitter

      https://twitter.com/EAHelp

      Live-Support

      https://help.ea.com/en/contact-us/

      • Upgraieddd1492's avatar
        Upgraieddd1492
        5 years ago

        @EA_Blueberry

        I eventually was able to find a live chat option where the person simply informed me there is no info to be had until the investigation is complete. It has been 3 weeks now with the status simply saying "in progress". No explanation as to what prompted the ban, what they are investigating, what they are finding, or an ETA to resolving this.

        Having paid for the battle pass this is extremely frustrating as I missed opportunities from last season as well as the current season. Furthermore I am concerned that my account simply remains incorrectly banned and I get no explanation or appeal to the matter.

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