"The session failed to load. Please try again.
This keeps appearing every time I try to play online. Any suggestions?
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EA_Nils
Community Admin
Community Admin@MajesticLaundry @jvb49236 @2highx2try @Dr_Aw3s0me @Barrs @arlen0236 @capt4inchr0n1c @topdawgy9 @davedq @yaboycheez
Hi everyone,
I just wanted to acknowledge that we are indeed looking into this issue and have seen that a few of you have already been able to resolve it either by following a long list of port forwarding troubleshooting steps specific to your router or by bypassing the router entirely. In order to ensure we are not missing any angle, I would greatly appreciate if you could provide the below to us so we can pass it on to the investigating team.
- Which platform are you on?
- Which ISP are you using?
- Which region are you in?
- Which router are you using?
- Which modem are you using and have you tried connecting directly?
- When did you first experience this issue?
- Has it been intermittent or constant?
- Did you notice anything odd or have anything else to add? (e.g. Xbox update)
Thank you very much for your help in advance,
Nils
Which platform are you on? Xbox One
Which ISP are you using? Time Warner Cable
Which region are you in? Maine
Which router are you using? Motorola Surfboard 6782
Which modem are you using and have you tried connecting directly? See above.... I am direct. No time Warner box at all.
When did you first experience this issue? July 5th
Has it been intermittent or constant? Constant
Did you notice anything odd or have anything else to add? No. Typical of EA.
Which ISP are you using? Time Warner Cable
Which region are you in? Maine
Which router are you using? Motorola Surfboard 6782
Which modem are you using and have you tried connecting directly? See above.... I am direct. No time Warner box at all.
When did you first experience this issue? July 5th
Has it been intermittent or constant? Constant
Did you notice anything odd or have anything else to add? No. Typical of EA.
- Which platform are you on? XBOX One
- Which ISP are you using? Google Fiber
- Which region are you in? Midwest/ Kansas City, MO
- Which router are you using? Google Fiber - GFRG100
- Which modem are you using and have you tried connecting directly? Google Fiber, Fiber Jack. Unable to connect directly as the router is needed to translate the light to establish a connection
- When did you first experience this issue? July 8th or 9th
- Has it been intermittent or constant? constant
- Did you notice anything odd or have anything else to add? (e.g. Xbox update) I think there was an update when the issue started. I have exhausted my trouble shooting options. I even had a network engineer from Google to a remote session from Austin, Texas to resolve my issue. It still does not work.
- Which platform are you on? XBOX One
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