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@MajesticLaundry @jvb49236 @2highx2try @Dr_Aw3s0me @Barrs @arlen0236 @capt4inchr0n1c @topdawgy9 @davedq @yaboycheez 

Hi everyone,

I just wanted to acknowledge that we are indeed looking into this issue and have seen that a few of you have already been able to resolve it either by following a long list of port forwarding troubleshooting steps specific to your router or by bypassing the router entirely. In order to ensure we are not missing any angle, I would greatly appreciate if you could provide the below to us so we can pass it on to the investigating team.

1. Which platform are you on?
2. Which ISP are you using?
3. Which region are you in?
4. Which router are you using?
5. Which modem are you using and have you tried connecting directly?
6. When did you first experience this issue?
7. Has it been intermittent or constant?
8. Did you notice anything odd or have anything else to add? (e.g. Xbox update)

Thank you very much for your help in advance,

Nils