Forum Discussion
EA_Barry
Community Manager
10 years agoCan you both please try fully powering off your devices and then retry.
Anonymous
10 years agohiya i have experienced the exact same problem and i'm very unhappy, i purchased the £4.99 starter pack as well and have tried all the defined ways of resolving the problem, i don't want to have to loose my progress in the game and the value that i would loose or the pack that i bought, whats the next step from here???? cheers Jack