Missing Color Frames 24K Event chat says its a glitch or bug help please!!!

@EA_Blueberry this was the first frame to purchase after receiving the orange frame after taking out 300 strikers

@EA_Blueberry  hey kind sir actually no I didn’t join after I completed all the task with my guild I even told the other guy the task was in the menu I even received the orange frame when I claimed  the others it never went to my collection this is what Im trying to explain. Look the pic is the first task that needed to be completed 

@EA_Blueberry Dont worry about it I was told by many players that it would get brushed under the rug! I completed the task with my guild and no I didnt join after! Im over it I left my guild Im tired of chasing help then getting no help. I NEVER EXPECTED THIS OUT OF EA! I joined my guild back when Irish ☘️ event was going so you guys dont want to admit to a bug or glitch even the chat team even seen I never received my reward. Ill just delete the game I can see the development team could care less about the players who play the game. I’m no hopper from guild to guild I faithfully did daily raid with my team. Have a good day sir! As they say word of mouth is the best advertisement and many said don’t waste your time it’s pointless they DO NOTHING TO FIX OR HELP THE SITUATION! Now who ever reads this, good luck I’m telling you the same Don’t waste your time ITS POINTLESS IT WILL NOT GET FIXED BECAUSE I didnt join after the milestone thats A FACT!!!! 

@EA_Blueberry Why don’t you actually look into the problem, instead of just making an assumption base on skimming what you read? As you can see even support seen it was a glitch or bug. I was with my guild since Luck of the Irish. If I had joined after the milestone how was I able to obtain the 1st tier frame the Orange Striker frame I was able to purchase the Spotted Egg frame. 
We have a full Guild, and completed the required task of taking out 300 fighters in each fighting style in a week. I clicked on each of the rewards but they would not send to my inventory list. Why won’t you even take a moment to look into this? This is why faithful players leave games. I wouldn’t even waste my time if I felt I was in the wrong here. But the game either has a bug or glitched out. Because I got screwed over even support seen this when they went into my account. I attached the transcript in my 1st post. So please take a minute and look into this better I didn’t join after the milestone 

Can you please @EA_Blueberry 

Hi, @18d7716a9433679b 

For this request we must ask you to create a case and speak with our Advisor for further assistance. Our tools may not always be able to verify claims when too much time as passed since the issue occurred, which is why we encourage to contact our teams right away when an issue arises. There are also instances where we may not be able to grant all content available in the game through our tools, thus restorations and reimbursements are never guaranteed. This requires an EA Advisor to look at your account and attempt to verify the claim.

Live-Support

https://help.ea.com/en/contact-us/

Hello I did contact you guys right away! I even spoke to chat support they then told me to contact you guys here. I have the chat transcript between me and the chat support team. They seen it was a glitch but said he didn’t have the tools to fix or grant my 24k fighter it had to be done by you guys. I’ve been dealing with this for almost a month being sent to different places. @EA_Blueberry  I brought this to your guys attention right away. I have provided photos and evidence to support my claim. So should I click the link you provided? 

thank you Chris