500 packs do not grant heirloom shards

Just watched Birno’s new video…

So I made a post that said I had 4k hours I’m  approaching 4.3k. NO Heirloom… not a single one so this time instead of some guy marking it as solved, answer my question EA!!! Somebody!! I don’t want to hear from any active or previous players obvious 99% of the community has been lied too. Come to find out I’ve opened wayyy more than 500 packs so what do I need to do and I’m not spending money on a free to play game just can’t do that in this economy. So hopefully they fix it or something cause like I just want an heirloom I can’t even lie I don’t know how I got to the highest rank in the game 5x and I can’t get a lil reward for unfortunately giving this game YEARS of my life holy

I recommend watching the video it is FULLY DEBUNKED at this moment