August 20 update makes PC freeze completely roughly ten minutes after launching Apex Legends.
This happens every single time, and the only fix is to force‑restart the computer.
It seems this...
Ideas
The work around doesn't work for me. Game still crashes 10mins into it
IamCesar305 Are you seeing any errors when the game crashes, and have you tried an older GPU driver yet?
HAVE I lol I have wiped drivers with DDU and done fresh installs of my AMD, NVDIA, Ethernet, WIFI, bluetooth drivers. I have rolled back to previous drivers and updated drivers as well as downloading the AMD version without adrenaline, clean wiped my pc, deleted steam and downloaded ea, tried the EAC repair tool, took my pc to be repasted and cleaned, stress tested my CPU and GPU, disabled virtualization in the BIOS, turned off windows memory integrity as well as like 20 hours of countless other tests i've done. Nothing works, all AMD logs show it freezing at the 9:59 mark everytime since that Aug 20th update. The whole PC freezes i dont get a crash log. I've tried testing using verifier.exe to see if it's EAC but EAC wont run with verifier running
IamCesar305 It sounds like your issue was maybe caused by another problem.
With that being said, can you please provide a DxDiag log ?
ive done EXTENSIVE troubleshooting
- Confirmed in Event Viewer: Kernel-Power Event 41, BugcheckCode 0, WHEABootErrorCount 0 — Windows detected no fault at all, the system simply stopped
- Reinstalled GPU drivers with DDU (full clean wipe and reinstall)
- Ran Dell SupportAssist full scan and BIOS hardware diagnostics — no faults found
- Logged temps live with HWiNFO across many freeze sessions — no thermal, power, or current throttle flags ever triggered
- OCCT CPU stress test, 20 minutes — no freeze
- FurMark GPU stress test — no freeze, no errors
- Windows Memory Diagnostic — no RAM errors
- Verified OEM 330W charger, direct to wall; checked battery health via powercfg /batteryreport
- Checked DRAM voltage rails in HWiNFO logs — VDD/VDDQ/VPP flat within 0.03V, zero PMIC over/under-voltage flags across every session
- Disabled Radeon overlay and Instant Replay
- Disabled Xbox Game Bar and background recording
- Switched Apex to Borderless Windowed
- Set all Windows sleep and screen timeouts to Never
- Checked Task Scheduler for interval-based triggers — none found
- Closed all monitoring software (HWiNFO, AWCC) entirely before testing — froze anyway
- Deleted EAC registry entries and files, reinstalled clean via Steam Verify Integrity
- Added Windows Defender exclusion for the EasyAntiCheat directory
- Confirmed no inpoutx64.sys / RGB-class driver present on the system
- Disabled Realtek audio drivers
- Left PC idle for hours with no game running — zero freezes
- Full clean Windows reinstall (fresh OS, Steam, Apex, EAC, updated GPU drivers and BIOS) — froze at the main menu on the fresh install
- Tested via both Steam and EA App — identical behavior on both
- Professional fan cleaning and thermal repaste — HWiNFO confirmed meaningfully lower sustained temps afterward; freeze unchanged
- Updated Realtek Ethernet driver; then disabled the Ethernet adapter entirely — froze both times
- Updated Qualcomm Wi-Fi and Bluetooth drivers to latest Dell OEM versions — froze
- Disabled Bluetooth adapter — froze
- Disabled Memory Integrity / Core Isolation — appeared to help initially, but see #29
- Ran Driver Verifier, which produced a symbol-resolved boot crash: BugCheck 7E, STATUS_BREAKPOINT, VerifierExt!HvciCheckPoolType → NxBounceBufferPool::Initialize in netadaptercx.sys. Attempting to run Verifier during actual gameplay fails — EAC refuses to launch whenever Driver Verifier is enabled anywhere on the system, regardless of which drivers are targeted. This is why no crash dump of the real freeze exists
- Fully eliminated HVCI: Memory Integrity off, Hyper-V / Virtual Machine Platform / Windows Hypervisor Platform unchecked, bcdedit /set hypervisorlaunchtype off, virtualization disabled in UEFI. Verified with Get-CimInstance Win32_DeviceGuard → SecurityServicesRunning : {0}. Still froze at 9:12 — HVCI is not the cause
- Captured 535 seconds of network traffic in Wireshark through a freeze. Network is completely healthy to the final second: Steam ACK at T-3.2s with 42ms RTT, DNS resolving at T-12.7s, no retransmissions, no stalls, no unanswered requests. Last packet is an ordinary FIN from my machine. The network doesn't fail before the system does — it gets cut off mid-conversation. Also notable: that session had essentially no game traffic, meaning it froze at a menu with no load
Alienware m18 R1 (AMD) — Ryzen 9 7845HX, Windows 11 25H2 build 26200.9168, BIOS 1.25.0,
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