About the Exotic Shards in the Gundam Collaboration Event.

Regarding the Gundam collaboration event: A bug is occurring where the Exotic Shards obtained from the Heat Rod Collection event pack are not being added to the balance. The platform is Switch 2. Numerous similar cases have been confirmed on social media.

Regarding the attached files: The first is a screenshot showing my balance on the event start date. The second is today's event page. I spent 2000 coins to purchase 4 packs and obtained exotic shards, but this is not reflected in my balance. Since I only own Raptor's Claw as a generic melee weapon, I cannot spend only 10 shards.

Used Google Translate