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TheKidNPlay's avatar
TheKidNPlay
New Rookie
11 months ago

Account Unplayable After Ban Overturned

I need help resolving an issue with my Apex Legends account. My account was falsely banned, but after appealing, the ban was overturned. However, when I log into the game, I get kicked from the lobby with the message: "The client's game account has been banned."

I've contacted EA Support multiple times, but they keep directing me to appeal the ban again. The problem is that my EA account no longer shows as banned, so I can't submit another appeal. This has led to an endless loop where I can't get any real help.

Has anyone else experienced this? Is there a way to escalate this issue to someone who can actually fix it? Any help would be appreciated.



17 Comments

  • staticcyxm's avatar
    staticcyxm
    Seasoned Newcomer
    10 months ago

    EA_Marii know you are getting tons of messages like this but please can you try to look into my case and help me resolve this issue.

  • staticcyxm's avatar
    staticcyxm
    Seasoned Newcomer
    10 months ago

    i have the exactly same problem almost 1.5 years i think. ive opened countless cases over the same issue with ea support but only answer i get from them is to reinstall the game, i even installed it on another "non gaming aimed device" and it does same thing there too, you and i are in the exact same boat, if you manage to get some progress please reply to my comment, i have spent 100s of dollars on this game and i cant access it because of these kind of thing.

     

  • I had this same issue and once u talk to them and then they take your ban off your still  not going to be able to play your juust going to be stuck in match making for hours 

     

     

  • To add to this, if I log in from a console instead of a PC, I don’t receive any ban messages. However, when I try to matchmake, I get stuck in an endless queue—it never finds a match, and I’m the only player in it

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