Ideas

TheKidNPlay's avatar
TheKidNPlay
New Rookie
11 months ago

Account Unplayable After Ban Overturned

I need help resolving an issue with my Apex Legends account. My account was falsely banned, but after appealing, the ban was overturned. However, when I log into the game, I get kicked from the lobby with the message: "The client's game account has been banned."

I've contacted EA Support multiple times, but they keep directing me to appeal the ban again. The problem is that my EA account no longer shows as banned, so I can't submit another appeal. This has led to an endless loop where I can't get any real help.

Has anyone else experienced this? Is there a way to escalate this issue to someone who can actually fix it? Any help would be appreciated.



17 Comments

  • staticcyxm's avatar
    staticcyxm
    Seasoned Newcomer
    10 months ago

    Did you have any feedback and contact with support or did it fix randomly

     

  • Have the exact same issue now. Support chat cant help need to wait from email from TOS team. Any updates on if this got solved. And if that's the case what did you do?

  • Enanoks's avatar
    Enanoks
    New Spectator
    4 months ago

    I've been dealing with the same exact issue for the past couple of months, without a resolution. Were you able to fix this? EA_Mari​ can you help please? I've lost count of how many times I reached out to support in english and spanish and they continue to tell me to open a ban appeal case when my account is not banned.

Featured Places

Node avatar for Apex Legends Bug Reports

Apex Legends Bug Reports

Report bugs and see what the Apex Legends community is saying on this forum.Latest Activity: 19 minutes ago
2,900 Posts