Apex anti-cheat error

Hello, my friends and I have been losing points for several days now due to an anti-cheat bug. The error message is "The client is not running." This has caused us to lose at least 300 points and a 10-minute quit penalty. Please reward us with at least some of our points, as this is frustrating and is preventing us from climbing the ranked ladder. Our usernames are (I'm Stuck Gold) and (frambi) and Kayzox_legend.