After purchasing 100 APEX packs, I received a server error message when I tried to open them, and all 100 packs disappeared without being opened. Also, I used 150,000 Legend Tokens to upgrade, but those tokens also disappeared. Just to be sure, I checked for new skins, but there were no added skins. Please fix this issue.
Having the same exact situation here. Bought the 20 Apex pack promotion and when trying to upgrade the packs with tokens, I got a server error message. Tried to restart the game and packs, coins and tokens were gone with no sign of any new items. Tried to contact the EA Team and they told me to wait 24 hours and see if they would appear on the game.
Its been 3 days and no sign of any new items, packs or my coins back. :(
yup - same her and still no response:
Opened packs in bulk resulted in server error and loss of packs | EA Forums - 13274845
me too I lost 100 packs
Same problem here. Just bought the 20 Packs. Upgraded with Legend Tokens want to open 20 at once. Animation starts then server error and no loot so far - started game several times, played for 2 hours still no loot here...
I hope they fix the issue of purchased items disappearing in the game. I'm hoping they'll address it soon.
I have the same Probleem, i buy 100 Packs for 6700 and i get 2 times server error message, when i open 20 Packs! What can i do?
