Hello EA Support,
I am experiencing an issue with the reward redemption shop during the current Apex Legends x Gundam crossover event.
I have already successfully obtained the "Heat Rod" heirloom. According to the normal shop rotation, a "Beam Saber" event pack was supposed to refresh in my reward shop yesterday early morning. However, my shop only refreshed with a standard Epic Pack, and the Beam Saber pack did not appear at all.
Expected Result: Since I already own the Heat Rod, the reward shop should have refreshed to offer the Beam Saber event pack.
Actual Result: The reward shop only refreshed with an Epic Pack, and the Beam Saber pack is completely missing from the store.
Account Details :
EA ID / Gamertag: Fauiks
Platform: PC - Steam
I would appreciate it if you could look into my account data and help resolve this issue so I can obtain the Beam Saber pack. Thank you for your time!
I am also having this issue, I was not offered a Beam Saber pack or an Epic Pack, it simply shows six items instead of the intended seven.
