Incorrect ranked badge

I’m having an issue with my ranked badge not being updated to my peak rank within that season, this is on my season 10 arenas badge which I was the rank of predator and master but I only had received a gold badge. On my stats it shows that I am a predator and master in the splits but I still have the incorrect badge. I have proof of these and this is the ranked badge and not the badge for specific legends by the name of apex predator. I have emailed/opened a case about this before and nothing was resolved. I have looked at forums and seen that some people have also experienced this and was given assistance with this bug but it has not happened to me. My platform used to access the game is Xbox series S and no error was received on the screen.