Missing Apex CDK Rewards After Activation

Dear EA Support Team,

I hope this email finds you well. I am writing to report an issue regarding missing in-game rewards after activating my Apex CDK.

 

I successfully redeemed the Apex CDK code [Removed. This is a public forum. - CM]  on today via EAAPP. The activation process showed a "success" confirmation, but when I launched Apex Legends afterward, the corresponding rewards skinswere not visible in my in-game inventory.

 

I have already tried basic troubleshooting steps, including restarting the game, logging out and back into my EA account, and verifying game files on my platform, but the issue persists. My EA account email is [edit: email address removed], and I primarily play on pc

Could you please assist in investigating this matter and help me receive the missing CDK rewards? I would appreciate any updates on the resolution timeline.

 

Thank you for your time and support.