250 hours on the game and not one heirloom shard
Yea you heard that right. Been playing since season 2 and nothing. My gamertag isPonys_and_weed in game to please figure this out. You guys also falsely banned me for 3 years and after going back and forth for years you realized the error to my sign in and fixed it and now I missed out on years of chances to get a heirloom or rare skins but here we are grinding again and even another 100 hours on the game. NO SHARDS OR HIERLOOM you guys are making it super difficult to stay in this community. I also just bought the battle pass since you guys don’t compensate your wrong doings and my purchase took money from my bank but is sitting as processing for the last 3 days and still don’t have the battle pass!!!! Why me ! Wtf
Wrongly penalized due to server issues
Hello, I was recently disconnected from a ranked game due to Apex Legends server issues. I did not quit or leave the game intentionally, but I still received a 10-minute abandonment penalty and lost RP. Please investigate and restore the lost RP if possible. Thank you.
Buying a pass on EA shows ownership in-game but no paid rewards.
I purchased the Battle Pass during the first phase of Season 25 on the EA platform. The game shows that I own the pass, but I can't claim the paid rewards, which really upsets me. I contacted customer service, and they just kept telling me to wait. In the end, they only compensated me with a few crates. I paid 80 Hong Kong dollars, but I didn't get what I wanted. Both the EA platform and the in-game interface indicate that I have the Battle Pass, yet I still can't claim the paid rewards. Does that mean the 80 Hong Kong dollars I spent was for nothing? However, in the second phase of Season 25, I didn't purchase the Battle Pass at all, but it still shows that I own it, and I still can't claim the paid rewards. Please help me fix this bug. If possible, could you compensate me for the paid rewards of the Season 25 Phase 1 Battle Pass? This comes from my translation software. Please forgive me if there are any misunderstandings.Unable to Complete Parental Verification
Hello, I am encountering an issue with Apex Legends on Nintendo Switch. My EA account is set as an adult account, and it’s linked to my Nintendo account. I’ve had parental controls enabled on my Nintendo account for five years. When I try to play Apex Legends on Switch, I receive a message stating that “a parent or guardian must verify the account.” However, there’s no option to enter an email address, so I’m unable to complete the verification process. I suspect this might be a bug. Does anyone know how to fix this or what steps I can take to resolve the verification issue? Any help would be greatly appreciated.
in-game player report button function issue.
On the screen displayed in the screenshot, the "Report Player (R)" button does not function anymore. It used to work without any issues, but now I am unable to use the user report system because of this problem. windows 10, nvidia gpu, intel cpu, ea app login.Packet loss Bug
Recently since the update I’ve been having games where everything is going fine then unexpectedly I get packet loss/packet burst in my match that goes up and down from 1-32 packet loss throughout the rest of the match. It completely becomes unplayable. I have tried restarting the game when I have a chance and every time I do the game does not allow me to reconnect into my game and end up losing RP. It happens a lot. I have really good internet and tried everything to fix it. It seems to be a server bug or something. I’ve lost over 1k rp due to this
Unable to launch game past spinning circle screen Case #214832841
Hi team, I have an issue and EA chat help said to post this here for further help please. I cannot load past the "Apex Legends" screen with the spinning circle after launching the game, it just spins forever. I have tried many things, such as deleting the license, launching via steam, EA app, uninstall and installing again, verifying files, This issue is consistent on my old PC and now my new PC, it also does not work on my partner's machine on their account so I think this issue must be something with our ISP? Is there any tests I can do to confirm or rule this out? Any advise greatly appreciated thank you!
