Good morning, I was logged in waiting for a match when I was redirected to the main menu and my account appeared at level 1. I have 1,607 hours of play. Could you help me recover my content? Regard...
Ideas
EA_Mako
Community Manager
Community ManagerHey everyone,
Thanks for the posts bringing this to our attention!
We've just completed a rollback of affected accounts that should return your account to its status just before this issue took place. If you were in-game this may not appear immediately, so please try restarting your game before checking again.
This should otherwise get your accounts back to normal properly, please take a look in-game when you get a chance and let us know how things look!
I am still level one with stuff missing, I’ve closed app and redownloaded the game. I’m still missing stuff. EA_Mako
This guy's latest reply was over ten hours ago, yet he hasn't responded to my messages and posts sent three days ago. What on earth is going on here?
补充说明：
Hello, dear manager, my Apex account lost all its progress a few days ago and became level 1, but the skins and heirlooms were not affected. I tried to contact EA customer support, but they were unable to resolve the issue. I have invested a lot of time and money in this game. I hope you can help me recover my game progress. Thank you!The EA account name of this account is Muxiaobaii
nah it didnt work plz help
