Good morning, I was logged in waiting for a match when I was redirected to the main menu and my account appeared at level 1. I have 1,607 hours of play. Could you help me recover my content? Regard...
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EA_Mako
Community Manager
Community ManagerHey everyone,
Thanks for the posts bringing this to our attention!
We've just completed a rollback of affected accounts that should return your account to its status just before this issue took place. If you were in-game this may not appear immediately, so please try restarting your game before checking again.
This should otherwise get your accounts back to normal properly, please take a look in-game when you get a chance and let us know how things look!
Hello, dear manager, my Apex account lost all its progress a few days ago and became level 1, but the skins and heirlooms were not affected. I tried to contact EA customer support, but they were unable to resolve the issue. I have invested a lot of time and money in this game. I hope you can help me recover my game progress. Thank you!The EA account name of this account is Muxiaobaii
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