my heirloom is gone after not playing the game for years

i got an heirloom when i hit level 69 or 70 and used the shards on octane, i than quit the game and last year went back to it just to find out my heirloom is gone and other things from my account such as legends like revenant which still has my legendary skin i bought for it equipped. i would like all my stuff back but atleast my heirloom. you can go thro my history of my account from years ago and see i got my heirloom. ive tried using a chat with a person and quit because they were no help and the ea help page isnt any ethier