Rank Aura Not Updating

I am writing to report a persistent issue with my account's Rank Aura (AURAS). I promoted from ROOKIE to GOLD rank several months ago; however, my aura remains stuck on the "Rookie" visual effect. During matches, my rank is displayed incorrectly as Rookie to both my teammates and opponents. Even though my profile shows I am in the Gold division, the corresponding Gold Aura is never triggered or visible in-game.