Community ManagerHey aauelhvrrs6p,
Thank you for taking the time to describe the situation. It's definitely frustrating to know that your account might have been flagged for running software you use for academic purposes. While this response likely isn't ideal, I'm afraid we don't have the tools to change or discuss anything here on the forums, so creating an appeal as you have is the right way forward.
If you followed these steps to create an appeal, our Terms of Service team will be able to take another look. This review will be conducted by a human advisor and is not automated. When they decline an appeal, it means the team has found evidence supporting the ban. I recommend including information about the software in your appeal as evidence to support your innocence. Feel free to include information about your hardware and anything else you can find as well.
In the meantime, you can keep an eye on the status of the appeal on your case history page. Please avoid resuming the appeal until you receive a response to prevent any additional delays.
Hey EA_mplsnowThank you for taking the time to reply. Unfortunately, I followed the exact steps you mentioned and submitted an appeal (actually, two of them by now), and both were rejected almost instantly with the exact same automated template. It strongly feels like no "human advisor" is actually reading my case or looking at the technical evidence. I am 100% innocent. The only "evidence" the system could possibly find are the background services for my university engineering software (Siemens TIA Portal, simulators, S7DOS, .) that create virtual environments for my studies. I have been playing competitive PC games with very strict, kernel-level anti-cheats (like Valorant/Vanguard) for over 5 years, and my record is completely clean. I have never been banned in any game in my life.I am fighting for my right as a legitimate player because I am truly innocent, and losing my account over academic software is incredibly unfair. I am more than willing to let a technical specialist check my PC, my background processes, or deeply analyze my gameplay logs. You will find absolutely nothing related to cheats.Since standard support is just sending me automated rejections, is there any way you can manually flag or escalate my case to a senior technical team who actually understands software conflicts? I just want a fair, actual human review.Thank you.
