Hello,
I had almost 76 000 RP last split and instead of getting predator's rewards, I got Master's rewards! The last predator in season 23 had 69 000 Ranked Points. My friends had less Ranked Points than I did and they got The predators rewards.
After reaching out to EA Support, I realized that each response I receive is from a different representative who seems unaware of the issue and the prior conversations I've had with the support team. For instance, one representative sent me an email, while another started from scratch regarding the problem, explaining that Predator is in the top 750—which I already know, as I achieved that rank in the previous split/season.
Below, you can find evidence that my rank was reset three hours before the season ended. Despite this, I received Master's rewards at the start of the current season (Season 24): It feels as though my second split rank achievement was invalidated.
I hope you can do something about it please or at least give me an explanation of why I didn't get the Predator's rewards.
Respectfully yours,