The event packs didn’t give me the guaranteed item.

retro9843 wrote:

Just so everyone knows it’s been the whole season I’ve had this issue (nearly 1 and a half months) and I’ve had a fourems up for 2 weeks with still not a single person or EA advisors has helped me, can someone please help me. 😭

Apologies for the late reply retro9843​!

retro9843 wrote:

however I bought all 4 event packs and I didn’t get any legendary items from the packs

​Did you buy the 4 packs individually or all at once?

I'm asking this because a Legendary event item was only guaranteed if you had bought 4 packs at once:

You can even see that this is the case with the Haute Shot Milestone Event as well:

In short:

• If you had bought one pack at a time, you may, (or may not), be granted a Legendary event item due to the drop rates for the Epic event items being higher than the drop rates for the Legendary event items, (in this case, its a luck of the draw type of thing).
• If you had bought 4 packs at once, at least one of your items will be guaranteed to be a Legendary event item.
  
  

Note: I do not work for EA or for Respawn.