very important skin loss bug，hlep me

In the Apex 25 season, I bought a pass and reached level 60 before the end of the season, and equipped it with an evolved weapon skin. However, when I logged in in the Apex 26 season, I was surprised to find that my pass for the Apex 25 season only reached level 59. This bug has passed through a season, and I still haven't received any compensation. Please help me, ea working group and the development team. I have never lost my pass at level 60, which has really disappointed me. As a worker, I am already very tired every day. I find time to play my favorite games, but my pass has been lost due to a bug in ea. I am extremely disappointed. Please help me