Battle Pass Tier Skips don't work, and EA Support offered no refund or solution

I wanted to share my experience and see if anyone else has had the same issue.

The current season is ending in a few days, and I needed exactly 5 more tiers to complete the Battle Pass. I added money to my Steam Wallet, purchased 500 in-game coins, and then used those coins to buy 5x Battle Pass Tier Skip.

The purchase went through successfully. The Tier Skips are visible in my inventory, but I cannot actually use them. There is no option to activate the skips or advance my Battle Pass.

I contacted EA Support immediately. I provided screenshots, my account details, the approximate purchase time, and followed their troubleshooting instructions, including restarting and logging back into the game. Nothing worked.

After around 45 minutes of chatting with support, I was told that the issue had been discussed with their team and would be reported to the game development team as a bug.

I then asked a pretty simple question: What happens to the Tier Skips I paid for?

The season ends in a few days. I bought these skips specifically because I wanted to finish the Battle Pass before the season ended. Support told me they couldn't manually unlock the tiers, couldn't tell me whether I would receive a refund, and apparently couldn't provide me with any way to track the bug or my individual case.

Instead, I was told to monitor EA's official social media channels for possible updates or contact support again in the future.

When I pointed out that I had spent real money on something that doesn't work and asked again whether I would be refunded, I still couldn't get a clear answer. Eventually, I was told that they had provided all possible information and that the discussion needed to end because there was no other solution available.

So, to summarize:

I spent real money to buy in-game currency.

I used that currency to purchase 5 Battle Pass Tier Skips.

The Tier Skips are in my inventory but cannot be used.

The season ends in a few days.

EA Support cannot activate them or manually grant the tiers.

They cannot confirm a refund.

I was not given a ticket or case I could track.

I may not receive any direct update about my issue

The only "solution" was to report it as a bug and wait.

I'm extremely disappointed with how this was handled. I understand that a customer support agent may not have the technical ability to fix a game bug, but there should be a clear process for situations where a customer pays for digital content that cannot actually be used — especially when that content is time-sensitive and may become worthless when the season ends.

Has anyone else experienced this issue with Battle Pass Tier Skips? If so, did EA eventually fix it, grant the missing tiers, or provide a refund?