I’m creating this thread because I’m experiencing a major entitlement issue with my Battlefield 6 PRO Battle Pass, and EA Support has been unable to resolve it.
I purchased the Battle Pass PRO early in the season (around tier 5–10). The PRO version is supposed to give 25 tier skips instantly plus several instant-unlock rewards. I did not receive any of these.
What I’m missing:
25 Tier Skips (the main selling point of the PRO Pass)
Brodie skin (instant unlock)
Speak No Evil NATO Recon skin (instant unlock)
Transparency parachute skin (instant unlock)
Bad Medicine Support skin (instant unlock)
Canis Lupus – LL10 weapon package (early tier reward)
Unflinching (Tier 4) – still locked even though the tier is completed
Also unsure if I received the 30 min Career XP boost or 60 min Hardware XP boost
My tiers show 22/22 completed and I am at Tier 93/110, so progression is not the issue. The PRO badge itself is active (+15% XP), meaning the purchase went through, but the entitlements did not.
How this affects my experience:
I paid extra for the PRO version specifically because of the 25 tier skips and exclusive skins. Not receiving the rewards makes the purchase feel incomplete and unfair. Speak No Evil skin were one of the items I really wanted, Speak No Evil still locked even though it should have been unlocked immediately.
EA Support so far:
I have contacted EA Support multiple times, but agents keep giving scripted responses:
“It’s a known issue, please wait.”
“Our tools are down.”
“This is the highest level of support.”
“Refusal to escalate to a Game Advisor or Senior Specialist.
My chats were even closed mid conversation without escalation, and I was told all teams have “the same tools,” which is not accurate for entitlement issues.
Purpose of this thread:
1. To confirm if other players are experiencing the same entitlement problems.
2. To have my account officially logged so the missing PRO Pass rewards can be corrected.
3. To request visibility from the team responsible for Battle Pass and entitlement systems.
I have screenshots of all missing items and my completed tiers if needed.
Any help or acknowledgement from EA staff would be appreciated.
Update 2025/11/15
It has now been 17 days since this issue started and there has still been no communication from EA or DICE about the PRO Battle Pass entitlements. No acknowledgement, no timeline and no confirmation that a fix is on the way for the players who are missing PRO rewards.
What makes this even more confusing is that they recently made a post saying they are working on a fix for challenge rewards not unlocking and that they hope to deploy that fix next week. But nothing has been said about the Battle Pass PRO version of this issue, even though it affects a large number of players and involves paid content.
At this point it is extremely frustrating. We paid extra for the PRO Pass and many of us still cannot access the items we already unlocked.
This post is very succinct, so thank you. I am having the exact same issues that you are having here. Bought BF Pro two days after it was available... haven't been able to use any of the instant unlocks or really anything that was supposed to be included with the Pro pass. I have however been able to progress through the season's tiers... at this point I'm almost done with everything. Just one more assignment to go. I am very disappointed. The Battlefield franchise has been close to my heart for the better part of a decade or longer. I'm a lifelong gamer at 37 years old... and I have never experienced the kind of customer service response that I've received in this case: absolutely no help whatsoever - essentially being robbed of my money by a massive gaming company. I can understand mistakes happening with the implementation of new content in a game, but I do not understand how EA's customer service is so abysmal. I've submitted two support tickets - one on the day that I purchased the upgrade, and one the next day. I have received no response whatsoever. Not even a confirmation that they've received my support ticket. Now that I think of it, I think there are only maybe two or three instances in my entire life where I've been scammed like this by a large company. I won't be purchasing any new EA content until this issue is rectified and I am made whole.
I agree with you strongly and appreciate the way you explained it. I have also been a fan of this franchise since a young age and it is honestly disappointing to see something like this happen, especially with a PRO Pass. I have never seen a season pass in any game break this badly. One missing item maybe, but not this many rewards at once.
For players who actually support the game and buy the higher tier pass, this should not take this long to fix. It really feels like we are being ignored while we wait for something we already paid for. I hope they address this properly soon for all of us.
