I decided to post about this issue in the hopes that it will get more visibility with the developers and lead to a faster fix.
I bought BF Pro on October 30th, and i never received about half of the instant rewards. The game recognizes my Pro status and shows the items as unlocked in the battle pass screen, but they remain locked in the loadout menu.
I know I'm not alone and this has affected many players. Like others, I contacted support and was told it's a known issue that was being elevated to the dev team. But since that was over 24 days ago, the lack of any public update is concerning. It leaves me wondering if the developers are still aware of it, or if a fix is still planned.
It's been almost a full month. Could we please get at least a quick comment to let us know you're still aware of the problem? Any update would be greatly appreciated.
upvoting, also recruit path is locked
I completed a lot of the challenges before purchasing BF Pro. When I purchased I never got ANY of the unlocked items both instant or challenge unlocked... so basically just shelled out the money for absolutely nothing except an exercise in patience.
Replying because they've just closed my tickets without a resolution. Absolutely garbage customer service.
I pop in here from time to time to check on the same thing. All i see is more people reporting the issue. It has been almost a month. If they do not make this right, they will lose A LOT of customers and I am sure they are aware. I thought EA was a legit and reliable company. When I reached out to support I was left feeling like I am dealing with "Microsoft support from India" . Their response was "We have technical problems on our end, reach out to us later" So....basically telling me "take your best guess when our problems are solved and contact us again" like WHAT?!
I've had the bf pro since the day it came out and most but not all the free unlocks stayed locked .. I've tried everything. This sucks I'm loving this game but this is annoying me bad
