Ideas

Alex13andros's avatar
Alex13andros
New Spectator
1 month ago

Bought a bundle in the store and it does not appear

Hi All, I just bought a bundle using battlefield credits and it is nowhere to be found, I am a PS5 user and I can provide the transaction ID from the playstation store so you can check the balance c...
downloads
playstation
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
1 month ago

Hi there,
Sorry to hear the bundle isn’t showing up. Please try the following and let us know if that helps :

  1. Fully close and restart the game, then check the bundle/items list again.
  2. If it’s still missing, play 1–2 online matches to help your account sync, then re-check your items.
  3. Also, if you purchased it very recently, it can take up to 24 hours for the transaction to fully process and the items to show up.

 

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