Ideas

bandywandyTTV's avatar
bandywandyTTV
Seasoned Newcomer
1 month ago

Compensation Season 2 BattlePass

I am a Phantom Edition owner, and I was having issues at launch for the game. I could not play for 7 hours at launch on the EA app. According to the official Battlefield X it stated that all affected players would receive 24 2x XP boosters (which I received) and a seasonal Battle Pass. However because the Phantom Edition had season 1 included we were supposed to receive the full season 2 battle pass because of that. I have yet to receive said battle pass. Support told me though that because I received the boosters I was ineligible for the season 2 battlepass and that there was a specific time to get said battlepass. Which contradicts the tweet. I have attached the tweet below too. I just wanted to bring this to light and to see if other have had the same issue too.

5 Comments

  • Eylisium94's avatar
    Eylisium94
    Rising Spectator
    1 month ago

    Same issue here, it appears to be a veru common issue. Support chat have told me the same thing. Im now in the belief that support agents weren't aware of the tweet stating that compensation would also include a s2 battle pass. 

    I even had one agent say that he could not comment on it. 🤔

    Very frustrating for a seasoned and loyal Battlefield fan.

  • Kwaka69's avatar
    Kwaka69
    Seasoned Newcomer
    1 month ago

    I`ve got the same issue. Here is the full text from an email I received:

    On October 10th, we experienced an outage on the EA app that prevented some of our players who pre-ordered Battlefield 6 from accessing the game, and we know this can be frustrating so we wanted to offer an apology… with perks.

    The fix has been rolled out. But we aren’t done.

    Anyone on the EA app who was impacted will receive 12 Hardware and 12 Career 60-Minute Boosters, which should be arriving in impacted players’ in-game inbox this weekend.

    In addition, we will also be granting impacted players full access to a seasonal Battle Pass. Phantom Edition owners will get Season 2’s full Battle Pass.

    We want to apologize again for this outage.

    See you on the Battlefield.

    The Battlefield Team

  • Lagwalker's avatar
    Lagwalker
    Rising Observer
    1 month ago

    Same here, phantom edition, revieved the XP Packs as compensation, but no Season 2 Battle Pass

  • Lui3man's avatar
    Lui3man
    New Spectator
    1 month ago

    I also haven't received the Season 2 Battlepass. And the useless people at EA Help refuse to tell me the reason I'm not eligible and to post on the forums instead in hope the community manager could help.

  • Frost-1501's avatar
    Frost-1501
    New Scout
    20 days ago

    so it seem we ll receive later,  so that mean we can t enjoy the pass till they decide to do their job

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