EA Customer Service is a joke.
My case is marked as fixed, but it clearly isn’t. I received no compensation for the launch outage, despite paying nearly 100 euros for the Phantom Edition preorder. I’ve contacted EA support multiple times through chat since that’s the only way I can, and not a single agent has been able to help. Every time I was told they had no tools or knowledge to check anything I asked about.
Of course I could add here chat logs to prove it, but what’s the point of even showing chat logs at this stage? I’m deeply disappointed by how EA treats its customers. You’re quick to take money upfront, but when it comes to offering real support or transparency, suddenly no one is capable of providing a straight answer. It feels like you simply don’t care. What’s worse, I feel like I’m being treated unfairly compared to other players. Some people received compensation while others didn’t, and no one can explain why. It makes me feel unequal and left behind, as if my support for the game simply doesn’t matter.
One more thing. One of your agents, Divyanshuone K., was literally replying to me using ChatGPT responses. I assume he’s part of your outsourced support, and it was painfully obvious he had no understanding of the situation or context. He was just sending AI-generated text without thinking whether it made sense. That’s absurd and unprofessional.
I’ve completely lost trust in EA. This isn’t just about missing a few XP boosts or launch compensation, it’s about how little you value your players. You can create great games, but the way you treat the people who support you is absolutely disappointing.
