Ideas

PatriotGaming147's avatar
PatriotGaming147
Rising Rookie
6 hours ago

EA Outage Compensation, Beta Rewards, and Twitch drops missing

Still no fix, and I've also been called a liar by the EA chat support team stating that if I was affected by the EA App outage then I would've received my compensation by now. Yet how is it so difficult to understand or realize that someone having issues receiving in-game items also has an issue receiving the in-game compensation item sent to the exact same inbox that you have had issues with. I even went back in my group messages and found the text message indicating I was unable to play for 6-8 hours. 

Forum posts only allow 10 uploads per post so look in comments for additional evidence and proof. 

 

My original forum post dated 2 months ago, https://forums.ea.com/discussions/battlefield-6-technical-issues-en/ea-fix-this/12799670/replies/12961388:

 

I'm going on 2 months since I earned my stuff in Twitch. I've opened like 5 cases and I keep getting the same dumb answer of "It should be in your loadouts page" guess what @EA it isn't!. Currently missing and have screenshots of earning and claiming all the same: Green Falcon Vehicle Skin, Cyber War Weapon Package, Called Shotgun Dog Tag, Imperial Soldier Skin, Shattered Vehicle Skin, Landslide Soldier Skin, Mimic Weapons Package, AND the EA App outage XP bonuses.

In the rare event I get told that there's no fix and/or to watch the forums/community pages for updates there's NO official mention of this error from EA whatsoever. Absolutely insane that this can't be resolved or a competent person can try to help me. 

I've tried the following and still no success: Verifying I had claimed and earned the items in Twitch, reaching out to Twitch support regarding this (they closed the ticket informing me it is on EA's end), repairing the install, clearing EA App Cache, repairing the EA App, uninstalling Battlefield 6, reinstalling Battlefield 6, uninstalling the EA App, Re-installing the EA App, ensuring the proper Twitch account is linked to the proper EA account (news flash, it is), unlinking my Twitch account, re-linking my Twitch account. Yet nothing. I've got the screen shots and would be happy to provide both Twitch screen shots and in game screenshots and EA Account and Twitch account screen shots to show I've legitimately earned everything. If need be I'd be ecstatic to provide relevant information to proper parties on how to reach me and attempt to get this fixed. Multiple tickets created and multiple times have I been told the tool to fix it is broken. 

missing content
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1 Comment

  • PatriotGaming147's avatar
    PatriotGaming147
    Rising Rookie
    6 hours ago

    I've even gone as far as tagging community manager's and EA employees in the forums yet this has not been resolved. Then while scrolling mindlessly to let off some steam after being called a liar and being told that nothing will ever be done for me I see this gem on X where some random person commented saying he loves the game but can't afford it to which Battlefield directly replies and says "@codylerro we're got you covered O7 check your DMs." 

    This is honestly ridiculous that I, and presumably hundreds of thousands of other players (My recent chat session where a nicer person named, Robin attempted to help informed me of this number) have paid for the game and have been affected by this bug yet no fix, no compensation, not even a mention on the official X account can be found. At this point I'm getting ready to ask for more than what I have earned/been affected by because with over 130 hours in the game I have spent as much, if not more time trying to get this resolved. 

    I encourage everyone affected by this to take screenshots, and email everything over to mailto:[edit: email address removed] and mailto:[edit: email address removed] I plan on giving @EA and @Battlefield6 until December 18th to provide some meaningful communication and/or fix before I begin looking at legal routes such as making a BBB complaint as well as an FCC/ASA complaint for false advertising. All three of the issues (Twitch drops, Beta earned rewards, and most infuriating - the EA App outage compensation) meet the definition as defined by the BBB and FCC/ASA on their websites. Again, I encourage any and everyone to also do the same. 

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