Ideas

Seasoned Newcomer

Just let me change my EA Account email

As I have bought the horse year pack completed the horse year challenge and my career k/d is absolutely normal.

If it is determined to be account sharing due to IP change, please verify that this is not unauthorized access - I only use one device and never share or sell accounts;

Besides I haven't recieved a single email from EA to inform me the reason.

The reason I'm posting in here is I can't create an appeal normally.

It just says

Case not created.

We ran into an issue creating your case, but we're working on it. Wait a few hours and try again.

Back to Penalty History.

I have tried human help but still no receive, It just said

An advisor will email you soon

Your case number is #953597760

Stay tuned for a separate email from one of our advisors.

And Then no email from EA to my email address.

And EA won't let me change my email.

[CM - Edited to remove account information]

2 Comments

EA_Mako
Community Manager
2 days ago
Hey whx918,

I've removed the attachments from your post as several of them contained private account information. Please do not share any account or personal details on the forums, as these are public boards visible to everyone.

This is something you'll need to speak with support to look into further, so if you're having trouble creating a case please be sure your account details accurately reflect your other information to avoid potential issues.

If you're still getting errors when trying to create a case, try using an incognito/private browser window and see if you're able to create a case while you're logged out of the account. You may also need to try a different browser and/or network entirely if that one is still causing trouble for you.
whx918
Seasoned Newcomer
1 day ago
No, when I submit, it just required me to log in to EA.

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