Ideas
Hey whx918,
I've removed the attachments from your post as several of them contained private account information. Please do not share any account or personal details on the forums, as these are public boards visible to everyone.
This is something you'll need to speak with support to look into further, so if you're having trouble creating a case please be sure your account details accurately reflect your other information to avoid potential issues.
If you're still getting errors when trying to create a case, try using an incognito/private browser window and see if you're able to create a case while you're logged out of the account. You may also need to try a different browser and/or network entirely if that one is still causing trouble for you.
No, when I submit, it just required me to log in to EA.