Undefined Error
I bought the game for son so we can play together and worked just fine the first day, next day he gets an undefined error code 1:86001S:89001S:9C:-13561655840 I scan the QR code for assistance and it...
Ideas
EA_Aljo
Community Manager
Community ManagerCan you tell me all of the troubleshooting steps you've tried so far? If you haven't power cycled your equipment, follow these steps:
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
- Power it all up and try playing again
I have tried this following Steps:
deinstalled game - reinstall it
delete MAC adress
delete game save (with gamer tag on it)
nothing of this ideas works
when im logging into a second account, i can play without and problems.
so I go with the meaning from demonlordega13, That this Problem from EAs side. Our Hardware is OK. Because we could play without and Problems since the last update with the big season 1 Update.. there must be a simple fix/hot patch!
is it possible that EA could Name this Problem to the Internat IT department?
- EA_Aljo
Hello. Since you can play on a different account, this would be an account related issue. Please open a case with an advisor so they can look for any issues. Cases can be opened by clicking on the 'Contact Us' button at the bottom of this page.
Thank you Eaa_Aljo. I appreciate that you are really trying to help us out here.
I chatted with support, using my son’s account. All I get from them is that it is a known issue with 1000’s of people around the world. No timeline on fix. And very little troubleshooting steps were taken.
I am wondering, is there a way we can get some kind of official acknowledgment that the team knows about this bug around youth accounts being unable to access the game, even when they have already been verified by KWS age verification? I am just trying to determine if I can just ride this out with my son, or if we just need to cut our losses and move on. We have had this issue for numerous days now, and still can’t even access the game. Really feels like we are getting left behind or forgotten.
From the chats I have had with EA chat support, it really feels like they don’t fully understand the problem. I just hope that the right team is getting the info and are working on a fix. Would be nice to see a sticky in the forms acknowledging this issue or at minimum a post on twitter.
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