Did Not Receive a Pack That I Paid For…
I bought a bundle that included a 96+ player pack as the topper. I did not immediately open it because those 99 gamechanger players were coming out the next day, and so I wanted to save it for when they released. I logged on the next day, and the pack disappeared from my unopened packs… it still shows “1 unopened pack”, and I’ve had 5 different EA advisors all say they see the pack on my account. It’s a week later though and I’m still unable to open it. They just keep giving me the run around and gave me false hope it would be fixed. I was told it’d be fixed within 24 hours, told that they’d look into and that they “can assure me I will get my pack”, until the last advisor I spoke with pretty much told me there’s nothing they can do about it. And go figure, he said “just know we are taking your situation as an example of ways we can be better”, and that I should “post about this on their forum” and hope maybe someone at EA will notice and actually help.. Like why can’t you just help me right now??? I said imagine they ordered something and it got lost in shipping, and instead of the company giving you a refund or a replacement they tell you that you should “go online and post about it”, and that they will use your pain as an example of how they can better themselves. It’s unreal!! That’s not the way you should treat your money spending customers after you literally just robbed them. I even suggested they just give me points or a different pack of similar value if they really can’t fix the issue, but of course they said they can’t even though that’s more than reasonable for me to ask. Especially considering I’m probably owed way more in make rights because of the inconvenience and frustration this caused me. Instead I just have to take the L on a $60-$70 pack, that I really looked forward to opening because the odds for a 99 were great. I’ve spent 3-4 grand on this game too, and they still can’t give me just 1 pack that I paid for!!! 0/10 customer service and the only way I change my mind is for them to prove me wrong and give me the pack I paid for.
