HELP!!!!!!!!!

Every time I try to play and see double a 25 the cloud gaming on my Xbox console it says that I need to purchase the game or subscription problem is I already have the subscription on game pass ultimate so won't let me buy another one I've done and signed out and signed in and done every single thing I can with the troubleshooting none of it has worked this is beyond frustrating and ready to rip my hair out we'll just go to PlayStation because Xbox obviously can't help me.