Teambuilder broken and EA doesn’t care

Dozens upon dozens of bug reports about the white square bug. The community managers will reply when it comes to ultimate team but they don’t care that the last update broke teambuilder. Look at all the dozens of complaints this week about it, EA hasn’t replied or fixed it. We even tagged these “community managers” and they don’t care lol.  Are we going to do something about this? We paid for a game and the game is BROKEN. Do we all need to ask for a refund for this  game or can you just FIX THE STUPID PROBLEM!!!!!!!!!!