I haven't received the pre-order bonus for coach points after making a new/current coach. Pre-order bonuses are turned on when creating new Dynasty files.
Ideas
EA_Shepard
Community Manager
Community ManagerA_Zombie1223 Hey there
Not seeing much on the coach points not being delivered. A couple of things are worth checking.
First, make sure you're signed into the correct EA Account that owns the preorder entitlement.
From there, fully close the game (not Quick Resume), relaunch it, make sure you're connected to the EA servers, and enter Ultimate Team once before returning to the main menu.
After that, start a brand-new Dynasty with preorder bonuses enabled and confirm you're creating the Dynasty while online.
One thing to keep in mind is that the official wording says in the Dynasty & Team Builder Deep Dive that the Coach Point bonus is awarded when starting a Dynasty. If your current Dynasty was created before the entitlement synced to your account, the bonus may not be applied retroactively to that existing save.
Just have to cover all bases.
I've done all those steps. Restarted fresh dynasties, using the same account associated with EA, even uninstalled and reinstalled the game on steam. Not getting those points but I do keep getting the "Visionary" unlock.